WhatsApp booking for clinics and diagnostic labs
Waba91 answers your patients on WhatsApp in Telugu, Hindi and English, books consultations and tests into your diary, and reminds them the day before. It never gives medical advice, and anything urgent goes straight to your team.
Sai Diagnostics
- Namaskaram! Nenu Sai Diagnostics assistant ni. Repu Friday morning 7:30, 8:00, 8:30 free ga unnayi. Edi book cheyyamantaru?
- Book ayyindi. Thyroid test, Friday morning 8:00. Doctor prescription unte techukondi.
- నమస్కారం! నేను సాయి డయాగ్నస్టిక్స్ అసిస్టెంట్ని. రేపు శుక్రవారం ఉదయం 7:30, 8:00, 8:30 ఖాళీగా ఉన్నాయి. ఏ సమయం బుక్ చేయమంటారు?
- బుక్ అయింది. థైరాయిడ్ టెస్ట్, శుక్రవారం ఉదయం 8:00. డాక్టర్ ప్రిస్క్రిప్షన్ ఉంటే తీసుకురండి.
- नमस्ते! मैं साई डायग्नोस्टिक्स की असिस्टेंट हूँ। कल शुक्रवार सुबह 7:30, 8:00 और 8:30 खाली हैं। कौन-सा समय बुक करूँ?
- बुक हो गया। थायरॉइड टेस्ट, शुक्रवार सुबह 8:00। डॉक्टर की पर्ची हो तो साथ लाइए।
- Hello! I'm Sai Diagnostics' assistant. Tomorrow, Friday, 7:30, 8:00 and 8:30 am are free. Which one should I book?
- Booked. Thyroid test, Friday 8:00 am. Bring your doctor's prescription if you have one.
What it handles for clinics and labs
- Appointments and tests
- Each service you add, from a consultation to a blood test or a scan, gets its own slots. The assistant books whichever the patient asks for.
- Fees, timings and directions
- Answered from the details you give it. If something is not there, it says so and asks your team.
- Reminders
- Patients get a WhatsApp reminder the day before, in their language.
- Anything urgent
- If a message sounds like an emergency, it tells the patient to seek immediate help or call the clinic, and hands the chat to your team at once.
- Changes and cancellations
- When your front desk cancels or moves an appointment, the patient is told on WhatsApp.
How it starts
- Step 1
Connect your WhatsApp number
Through Meta's official signup. The number and the WhatsApp Business Account stay in your name.
- Step 2
Tell it about your business
Your opening hours, services, prices and the answers to questions customers always ask, or a photo of your price list to start from. It answers from these and nothing else.
- Step 3
It answers, books and hands over
Customers get a reply in their own language and a confirmed time. Anything it should not answer comes to your team.
Questions clinics and labs ask
Will the assistant give medical advice?
No. It answers from your fees, timings and services, books appointments, and says the doctor will advise on anything medical. If a message sounds like an emergency, it tells the patient to seek immediate help and hands the chat to your team.
Can patients book tests as well as consultations?
Yes. Every service you add — a consultation, a blood test, a scan — has its own slots in your diary, and the assistant books the one the patient asks for.
Is patient information kept safe?
Each clinic's data is separated at the database level and message text is never written to our logs. The privacy policy and DPDP notice explain what is stored and why.
Do I keep my WhatsApp number?
Yes. You connect your own number through Meta's official signup. The number and the WhatsApp Business Account stay in your name, and you keep them if you stop using Waba91.
Who pays for the WhatsApp messages?
Meta charges WhatsApp's own message fees to your WhatsApp Business Account and bills you directly. Waba91 does not add to those charges.
Can my staff reply themselves?
Yes. Anyone on your team can take over a conversation from the inbox. The assistant stops replying to that customer until it is handed back.
Also made for
Send it a message. See for yourself.
Ask in Telugu, Hindi or English, the way your customers would. Waba91's own assistant answers on +91 93903 81947.