Help centre
Twelve short pages, in the order you will need them. Written for whoever runs the business — a lab, a site office, a counsellor, a workshop, a salon — not for developers.
- Getting startedWhat the assistant does, what you need before you begin, and the three things to set up first.
- Connect your WhatsApp numberHow connecting works, what Meta asks for, and what it costs — which is the part most people are surprised by.
- Teach your assistantYou give it facts about your business, not instructions. Why that is the right way round.
- Your services and pricesThe list the assistant quotes from and books against. Getting it right is most of the setup.
- Opening hours and holidaysWhen you are open, when you are not, and what the assistant says at midnight.
- BookingsThe diary the assistant books into, and how reschedules, cancellations and reminders work.
- Taking over a conversationHow to step in, what the 24-hour window means, and how to hand it back.
- Message templatesWhat they are, why WhatsApp insists on them, and how to get one approved.
- Your teamInviting people, what each role can do, and removing access when someone leaves.
- Billing, and what Meta chargesTwo separate bills, from two companies. This is the thing most people get wrong.
- Opt-outs and consentWho you may message, how someone stops it, and what the law expects of you.
- When something looks wrongThe four things that actually go wrong, and what to check for each.
Something not covered, or a page that is wrong? Write to support@waba91.com.