There are two, and they are not from the same place.
Ours
A monthly subscription for Waba91 — the assistant, the inbox, the diary, your team. One bill, from us, with GST.
Open Billing to see your plan, change it or cancel. Cancelling stops the next renewal; you keep the service until the period you have paid for ends.
Meta’s
Meta bills your own WhatsApp Business Account directly, with your own card. We do not collect it, we add nothing to it, and we cannot refund it.
You are charged when you start a conversation outside the 24-hour window — a reminder or a follow-up template. Replies to a customer who messaged you recently are free.
For most businesses this is small. It is also entirely in your control: answer the same day and most of it never arises.
During a free trial
The trial waives our fee. It does not waive Meta’s — your WhatsApp account is billed for messages throughout, exactly as at any other time. A free trial is free of us, not free of WhatsApp.
If a charge looks wrong
Ours: write to support@waba91.com with the invoice number. Meta’s: raise it with Meta, and we will help you pull the delivery records together.